The US Department of Commerce announced that the City of Germantown has earned a 2019 Malcolm Baldridge National Quality Award.
The City of Germantown is one of only four cities nationwide to have ever received the award.
A presidential level honor, the award recognizes exemplary U.S. organizations and businesses that demonstrate an unceasing drive for radical innovation, thoughtful leadership and administrative improvements. The award was developed in the 1980’s by the Department of Commerce to facilitate competition among U.S. companies.
The award is the highest level of recognition for performance excellence that a U.S. organization can receive. Achievement of the Baldridge National Quality Award sets Germantown apart as “Word CLass”.
The most significant impact of the award are those that affect Germantown as a community. While the Baldridge Performance Excellence criteria are not prescriptive, the framework forces organization to focus on customers, culture and performance improvement through measurement. By aligning the City’s work along these themes, The City’s Baldridge journey, which began in 2010, has benefitted Germantown residents, businesses and visitors.